SHIPPING
Italy
Shipping for orders from €0.01 up to €58.99 is € 4.90
FREE shipping on orders from €59.00
IN EUROPE FASCIA 1
Austria, Belgio, Croazia, Danimarca, Finlandia, Francia, Germania, Irlanda, Lussemburgo, Olanda, Portogallo, Slovenia, Spagna, Svezia, San Marino, Città del Vaticano
The shipment for all countries included in the European Union is equal to € 8.90
IN EUROPE FASCIA 2
Bulgaria, Estonia, Grecia, Lettonia, Lituania, Polonia, Repubblica Ceca, Romania, Slovacchia, Ungheria
The shipment for all countries included in the European Union is equal to € 15.90
EXTRA EUROPE AND SWITZERLAND
International shipping is equal to 19.90€
DUTIES AND TAXES
NOTE: ANY CHARGES or CUSTOMS DUTIES ARE TO BE DEEMED TO BE CHARGED BY THE RECIPIENT
Import duties are not applicable if the order is from an EU country
SHIPPING TIME
Orders are shipped from L'OTTICO DI MASSA SAS , Monday to Friday with hours 8:00 - 16:00.
Orders received from 13:00 on Friday, Saturday and Sunday will be shipped the following Monday.
All items available from the logistics warehouse are shipped within 1-2 business days from the date of the order.
If items are not in stock, waiting times will be communicated to you by email. Timing is indicative and may vary depending on the availability of our supplier.
TRACKABILITY OF THE SHIPMENT
When the order is shipped, the courier in charge will send customers an email containing the shipping number and tracking link. Please check the spam folder of your email.
Our goal is always to deliver the package within the times indicated, but sometimes delays can occur due to customs clearance or unsuccessful payments.
PAYMENTS
Our virtual store accepts the following payment methods:
PSD2 is a European legislation that makes online payments more secure. When placing an order online using a payment card, the bank can ask you to confirm your identity through 3D Secure authentication.
What are the payment steps when placing an order? When you place an order in Europe, the bank may direct you to a 3D Secure authentication. There are several ways to authenticate online payments and you may be asked to confirm your identity via SMS, email, or TouchID. Once the payment has been authenticated, the order will be placed and you will return to the VISTAESOLE order confirmation page. As soon as your order is confirmed, you will receive an email.
How does my bank confirm my identity? Contact your bank to understand their 3D Secure authentication process. Make sure they have your correct contact details, in case they use SMS or email for authentication. If I can't place an order, what should I do? If you are having trouble placing an order, you can place an order by phone by contacting us. I have other questions about payment: who should I contact? Our Customer Service Consultants are on hand to answer any other questions you may have.
